---
title: "Cancel a deal"
description: "Cancel a deal, understand manager review and find cancelled deals."
source: "https://docs.aplt.ai/docs/cancel-a-deal"
updated: "2026-10-13T22:05:51.244506+00:00"
product: Autopilot
content_type: documentation
---

# Cancel a deal

Cancel a deal, understand manager review and find cancelled deals.

Cancel a deal when the sale is no longer going ahead. The deal and its customer history are kept, with the reason recorded. Depending on your permissions, cancellation happens directly or needs a manager’s approval.

```video
tutorials/cancel-and-restore-a-deal-v1.mp4
Cancel and restore a deal
```

This video shows how to open a draft from the dashboard, cancel it with a reason, then find it in **Cancelled deals** and restore it.

## How to cancel a deal

1. Open the deal you want to cancel.
2. Open **Deal** at the top of the deal page and select **Cancel deal**.
3. Choose a **Reason** and add a **Note** if you need to explain the circumstances. You must select a reason or enter a note before continuing.
4. Select **Cancel deal** in the confirmation window.

If your account can cancel without approval, the deal is cancelled immediately. Otherwise, Autopilot records a cancellation request for a manager to review.

Delivered deals can’t be cancelled. If the cancellation action isn’t available, ask your manager to check your access or help with the deal.

## When manager approval is needed

A pending request does not change the deal to **Cancelled**. Its current status remains until the request is confirmed.

Open **Cancelled deals** from workspace navigation, or search for **Cancelled deals** in the **Command Center**. Pending requests appear under **Pending cancellation requests**.

An authorised manager reviews the reason and chooses:

- **Confirm:** completes the cancellation.
- **Reject:** clears the request and leaves the deal active.

If you submitted the request by mistake, use **Withdraw** on your pending request. You can only withdraw a request you started.

## After cancellation

The deal appears in **Cancelled deals** and is removed from active sales and pipeline views. Its record and customer history remain available; cancelling does not delete the deal.

You can open the cancelled deal to review its details and cancellation reason.

## Restore a cancelled deal

If the sale goes ahead again or the deal was cancelled by mistake, an authorised manager can open it and choose **Deal → Restore deal**.

Restoring clears the current cancellation information and returns the deal to the appropriate draft or live-sale view based on its approval checks. The cancellation and restoration remain recorded in its history.