Manage your authenticator app
Set up, replace or remove the authenticator app used for password sign-ins.
An authenticator app provides a six-digit verification code for password sign-ins. This helps protect your account if someone else knows your password.
Open your authenticator settings
- Click your profile in the bottom-left corner.
- Select Settings, then Security in the left sidebar.
- Select Authenticator app under Multi-factor authentication.
- Complete the identity verification shown.
Set up an authenticator
Have your phone nearby with an authenticator app installed.
- Click Set up authenticator.
- Open your authenticator app and choose its option to add an account.
- Scan the QR code displayed in Autopilot. Keep the setup page open.
- Enter the current six-digit code for Autopilot from your authenticator app.
- Click Finish setup. When setup completes, Security settings show the authenticator as On.
If you cannot scan the QR code, select Can’t scan the code? and enter the setup key manually in your authenticator app.
Use the current code whenever a password sign-in asks for an Authenticator code. The code changes every 30 seconds.
Replace your authenticator
If you can still verify your identity, click Replace authenticator and follow the setup steps with your replacement app. Complete setup before relying on it for future sign-ins.
Remove your authenticator
You must keep a passkey connected before removing your authenticator.
- Click Remove authenticator.
- Review the message and click Confirm removal.
- Wait for Authenticator removed. to confirm the removal is complete.
Choose Cancel in the confirmation to keep the authenticator.
Password sign-ins will stop asking for codes from that authenticator. Your passkeys remain available.
If you cannot complete setup or sign in
If a setup code is rejected, check that you entered all six digits of the current code. If identity verification expires, verify again before retrying.
If you lose access to your authenticator, use a passkey to sign in and open Security settings. If you cannot use any of your sign-in methods, contact Autopilot support.